Here at Southgate Coins, we are always busy with strenuous deadlines for multiple articles in national publications, endless Curry’s Chronicle editing, consignments, and shipments, on top of the normal flow of customers buying and selling. This work can seem endless, so when someone recognizes the time and thought we try to provide in each transaction, we always appreciate their acknowledgement of our efforts. This is especially true when Rusty or Marie go the extra mile to help a customer.
Yesterday, April 25, Marie received a special surprise when a beautiful bouquet of flowers arrived unexpectedly in the afternoon. The flowers were from a customer who had come in earlier this week, seeking advice and information on the collection she had inherited. Marie dedicated her valuable time to educate the customer and make her feel confident about the coins she had. She thanked us all as she left, and we didn’t expect anything more from her. To our surprise, a couple days later she sent the flowers with a thank-you note to Marie. Click here to read her brief note on our testimonials page.
It’s customers like this that remind us why we try to provide the best service around.